When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.
Most refunds are issued based on the payment method used at the time of purchase. Your refund request will be processed instantly. However, it may take three to five business days for it to display on your credit card statement.
Item Returned |
Refund |
Item(s) in original condition within the return window |
100% of the item price |
Items within the return window that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to seller error. |
Up to 50% of the item price |
Items out of the return window that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to seller error |
Up to 50% of the items price |
You can return items sold on Strictly Auto Parts. When you return an item, you may see different return options depending on the seller, item, or reason for return.
To return an item you ordered:
1. Log in to your Buyer's Dashboard*
2. Proceed to your order(s) under the "Orders" tab
3. Select the specific order you would like to return and submit the return request. Once you have submitted the return request, please wait for your request to be authorized by the seller.
4. Once your request has been approved, you will need to print your return label and place it on the package.
Tip: Each return label is assigned to a specific return. To ensure you receive the correct refund, do not include items from multiple orders or shipments in the same box.
5. Pack the item securely in the original product packaging. Once your item is received by the seller, it will be inspected, and your refund will be issued accordingly.
You can view the status of a return or refund in your Buyer's Dashboard
* If you checked out as a guest, please sign up for an account using the same email you used to place your order.
You will receive an email to verify your account. After you have verified your account, you will be able to log in to your Buyer's Dashboard and submit a return request.